Every emergency call, routed in seconds.
HVAC, plumbing, electrical, garage, cleaning. Receptic triages emergencies, books service windows around your crew, and texts arrival ETAs — while you're still under the sink.
The phone rings the loudest at the worst time.
- ×You're elbow-deep in a job and the next $1,200 emergency call goes to voicemail.
- ×Dispatchers misroute jobs because the caller never gave a clean address or zip.
- ×Customers ghost service windows because no one texted them an ETA.
- ×After-hours calls cost you a callback fee that competitors don't bother charging.
An agent shaped for your day, not a generic bot.
Emergency triage
Detects urgency keywords (no heat, sewage backup, sparking outlet) and warm-transfers to dispatch immediately.
Address & service area check
Captures full address, validates against your service zone, and quotes a trip charge for out-of-area jobs up front.
Books real service windows
Reads your dispatch board, offers true windows around the crew's route — not optimistic 8am-12pm guesses.
Arrival-time SMS
Texts the customer when the tech is dispatched, en route, and 15 minutes out. No more “where are they?” calls.
Upsells on common asks
Caller mentions a tune-up — agent offers your service plan. Trained on your pricing, not generic upsell scripts.
After-hours that doesn't cost you
Capture the lead, book a morning slot, or escalate to on-call only when it's a true emergency.
From sign-up to first booked call in under an hour.
- 01
Connect your dispatch
Native integrations with ServiceTitan, Housecall Pro, Jobber. Google Calendar fallback for smaller shops.
- 02
Define your service zones
Zip codes, drive-time radius, or polygon. Set per-zone trip charges and the agent quotes them automatically.
- 03
Forward & monitor
Forward the office line. Watch jobs land in dispatch in real time — every call recorded and summarized.
“We added Receptic on a Wednesday and booked seven extra service calls before the weekend. The emergency triage alone is worth what we pay.”
Things people ask before signing up.
Does it integrate with ServiceTitan / Housecall Pro?+
Yes — both have native integrations. Job, customer, and address fields sync directly. Other CRMs work via webhook.
Can it handle commercial accounts differently?+
Yes. The agent recognizes known commercial numbers and routes to the assigned account manager with custom SLA terms.
What about Spanish-speaking callers?+
The agent detects language automatically and switches mid-call. 18 languages supported, Spanish dispatched out of the box.