Fewer no-shows. Fuller chairs.
Front desk slammed? Receptic picks up every call, books new patients into the right operatory, and sends mid-call confirmations that cut no-shows. HIPAA BAA available on the Scale plan.
Every unanswered call is a $300 chair sitting empty.
- ×Front desk juggles phones, check-ins, and insurance — calls drop the moment lunch hits.
- ×New patient calls go to voicemail and book with the practice down the street.
- ×Recall and reactivation campaigns sit untouched because no one has time to dial.
- ×No-shows compound — and you find out at 9:01 AM when the chair is empty.
An agent shaped for your day, not a generic bot.
Op-aware booking
Reads availability per provider and operatory. Books cleanings into hygiene gaps, not into your endo column.
Mid-call confirmations
Caller agrees to the slot before the call ends. SMS confirmation lands on their phone the same minute.
Recall outreach on autopilot
Outbound calls to overdue patients with a friendly nudge to rebook — and a slot offered live on the call.
Insurance pre-screening
Captures provider, member ID, and primary subscriber up front so your front desk doesn't spend the visit asking.
HIPAA-ready
BAA available on the Scale plan. Encrypted at rest and in transit; recordings purgeable per patient request.
Captures payment intent
Quotes ballpark cost from your fee schedule and flags self-pay vs. insurance — so the chair is full and paid for.
From sign-up to first booked call in under an hour.
- 01
Connect your PMS
Open Dental, Dentrix, Eaglesoft via integration. Or sync your hygiene calendar in Google directly.
- 02
Train on your ops
Tell the agent which providers do which procedures. Upload your fee schedule and insurance list.
- 03
Forward the line
Forward overflow or full-time to Receptic. Track every booked, transferred, and missed call from the dashboard.
“Our hygiene chairs used to sit empty by 2pm on Mondays. Receptic recall calls fill them by Friday. It's like having a full-time scheduler that never calls in sick.”
Things people ask before signing up.
Are you HIPAA compliant?+
Yes — we sign a BAA on the Scale plan. Recordings are encrypted at rest with per-patient deletion controls. SOC 2 Type II audited annually.
Can it handle insurance verification?+
It captures everything needed to verify (carrier, member ID, group). Live verification with major carriers is on the roadmap; for now we hand off the data to your front desk.
What happens with emergencies?+
Configurable urgency triggers (knocked-out tooth, severe pain) warm-transfer immediately to your on-call provider.